Contact & Support
Have questions about PhotoEditor.sbs, found a technical bug, or need privacy assistance? We are here to help.
Get in touch directly
You can contact our engineering and editorial team for:
- Reporting reproducible rendering bugs or browser memory issues
- Suggesting new client-side Canvas and WebAssembly editing tools
- Technical inquiries regarding local browser processing and network requests
- Privacy, LGPD, and GDPR inquiries or consent revocation assistance
- Institutional partnerships, academic citations, and editorial corrections
Primary Support & Inquiries Email
contact@safestudio.onlineMaintainer & Editorial Accountability
PhotoEditor.sbs is an independent web application maintained by developer Bruno Dissenha, based in Curitiba, State of Paraná, Brazil. Every line of code, algorithmic pixel shader, and technical tutorial is crafted with a commitment to transparency, digital privacy, and zero server-side storage of user images.
Our editorial policy enforces strict alignment with the software's real capabilities: we document only features that exist in production code, disclose hardware limits (such as HTML5 Canvas 16,384px constraints and device RAM boundaries), and prohibit unsubstantiated performance claims.
How to report a technical issue
Because image processing executes directly in your browser rather than on an external cloud server, rendering behavior depends on your device hardware, operating system, and browser engine. Providing the following technical details allows us to diagnose and resolve bugs rapidly:
- Browser and version (for example, Google Chrome 132 on Windows 11, Safari 18 on iOS, or Firefox 135 on Linux).
- Photo format, file size, and pixel resolution (such as JPEG 4000x3000, HEIC 48MP, or PNG 1200x800).
- Chronological reproduction steps: which tool panels were opened, numeric slider values applied, and export buttons pressed.
- Observed behavior versus expected result: exact error codes or browser console messages.
- An uncompressed screenshot or screen recording, ensuring that no sensitive personal or identifying information is visible.
Textual inaccuracies or outdated documentation are resolved directly in our source repository. Whenever an editorial guide differs from actual software behavior, it is corrected and cataloged in our public changelog.
Feature Suggestions & Technical Roadmap
We welcome feature suggestions from photographers, designers, and web developers. Proposed capabilities are evaluated against our core engineering principle: tools must operate fully client-side inside the user's browser runtime using Canvas 2D, WebGL, or WebAssembly, without requiring remote cloud compute or compromising file privacy.
Instant Documentation Answers
- Troubleshooting Guide
Verified solutions for ignored files, slow canvas previews, device RAM management, and ZIP packaging.
- Local Processing Architecture
Complete data-flow diagram explaining why pixels remain on device and which network requests occur.
- Public Changelog
Transparent audit trail of every release, feature launch, bug fix, and documentation update.
- Editorial Methodology
How product capabilities and technical limitations are independently verified against source code.
Frequently Asked Questions
Common questions regarding support turnaround, file security, privacy requests, and platform capabilities.
What is the expected response time for email inquiries?
Direct email inquiries sent to contact@safestudio.online are typically reviewed and answered within 24 to 48 business hours (Monday to Friday, excluding Brazilian public holidays). Bug reports with complete browser and reproduction steps are prioritized.
Can you recover photos lost after a browser tab was closed or crashed?
No. Because PhotoEditor.sbs processes image pixels exclusively inside your local device's memory (RAM and HTML5 Canvas), zero image data is ever uploaded to or stored on our servers. Once the browser tab is closed, unexported pixel data is immediately discarded by your operating system.
How do I request deletion of my personal data under GDPR or LGPD?
We do not operate user accounts, database profiles, or cloud storage for uploaded images. For advertising and analytics cookies, you can revoke consent at any time through our Cookie Policy or delete site data directly in your browser's security settings.
What technical information is needed when reporting a reproducible bug?
Please specify: (1) your exact operating system and browser version; (2) the photo format and pixel resolution; (3) the sequence of tools or sliders applied; and (4) the exact text of any error displayed in the console or interface.
How can I suggest a new editing tool or feature?
We actively evaluate suggestions for new editing capabilities. Proposed features must be technically feasible using client-side JavaScript, WebAssembly, and Canvas 2D without requiring server-side compute, keeping our zero-upload privacy architecture intact.